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Privacy Policy

We would like to take this opportunity to assure you that we are 100% committed to protecting your privacy and security.


Your Personal Information that we may collect

In order to process your enquiry and to provide you with the best possible level of service, Home Comfort Heating Ltd may need to collect some necessary information about you, your name, address, company name, telephone number and e-mail address. This will only happen when you contact us either by telephone or when you complete the enquiry form.

However, we only use the information we collect about you in accordance with the Data Protection Act 1998.

Use of Personal Information

Your information is used to provide our services as well as to conduct business transactions such as accounting.

Home Comfort Heating Ltd will not, under any circumstances, pass any of the information we have collected about you on to any third party. Our commitment to customer service ensures that all personal information is held securely, in accordance with both our internal security policy and the UK Data Protection Act 1998, to ensure that no other party is able to view your details.

The personal information Home Comfort Heating Ltd collect is retained for no longer than necessary to fulfil the above stated purpose, or for a period specifically required by law or regulation that we are obligated to follow.

If you wish to check the information that Home Comfort Heating Ltd hold about you, you can do this at any time by contacting us. If any of the information we hold is inaccurate, we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you. We will provide the information you require within 30 days of the request.

Data Breach

The GDPR introduces a duty on all organisations to report certain types of personal data breach to the relevant supervisory authority.  All applicable breaches will be reported within 72 hours of becoming aware of the breach to the ICO. We may also report a breach online if we are still investigating and will be able to provide more information at a later date. This is only where the breach is likely to result in a risk to people’s rights and freedoms.

Where there is no risk to people’s rights and freedoms the breach does not need to be reported.

Upon becoming aware of a security incident, Home Comfort Heating Ltd will inform the customer without undue delay and shall provide all such timely information and cooperation as the customer may reasonably require and keep the customer up-to-date about all developments in connection with the security incident.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

Cookies Statement

Our websites use cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form from other users of our websites and helps us to provide you with a good experience when you browse our websites. The cookies we use are either 'analytical' cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the sites when they are using them, or functionally necessary for the sites to operate. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.

Some cookies are essential to ensure this website works for you in the best possible way. You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our site.

Read more about individual cookies we may use and how to recognise them below.

System cookiePHPSESSThis cookie is set by our website's back-end system, upon arrival at our website. It is not used by us for any purpose. This cookie is deleted when a user closes their browser.
Site cookie acceptancecc_cookie_accept
These cookies are used in order to manage the cookie usage bar on the site.
Google Analytics_utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google
Registered Offices: 9 Muscovy Way, Stillwater Park, Herne Bay, Kent, CT6 5RR.
Registered in England Number: 2793029
VAT Number: 624 5861 33

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