We would like to take this opportunity to assure you that we are 100% committed to protecting your privacy and security.
Your Personal Information that we may collect
In order to process your enquiry and to provide you with the best possible level of service, Home Comfort Heating Ltd may need to collect some necessary information about you, your name, address, company name, telephone number and e-mail address. This will only happen when you contact us either by telephone or when you complete the enquiry form.
However, we only use the information we collect about you in accordance with the Data Protection Act 1998.
Use of Personal Information
Your information is used to provide our services as well as to conduct business transactions such as accounting.
Home Comfort Heating Ltd will not, under any circumstances, pass any of the information we have collected about you on to any third party. Our commitment to customer service ensures that all personal information is held securely, in accordance with both our internal security policy and the UK Data Protection Act 1998, to ensure that no other party is able to view your details.
The personal information Home Comfort Heating Ltd collect is retained for no longer than necessary to fulfil the above stated purpose, or for a period specifically required by law or regulation that we are obligated to follow.
If you wish to check the information that Home Comfort Heating Ltd hold about you, you can do this at any time by contacting us. If any of the information we hold is inaccurate, we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you. We will provide the information you require within 30 days of the request.
The GDPR introduces a duty on all organisations to report certain types of personal data breach to the relevant supervisory authority. All applicable breaches will be reported within 72 hours of becoming aware of the breach to the ICO. We may also report a breach online if we are still investigating and will be able to provide more information at a later date. This is only where the breach is likely to result in a risk to people’s rights and freedoms.
Where there is no risk to people’s rights and freedoms the breach does not need to be reported.
Upon becoming aware of a security incident, Home Comfort Heating Ltd will inform the customer without undue delay and shall provide all such timely information and cooperation as the customer may reasonably require and keep the customer up-to-date about all developments in connection with the security incident.
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